We apologise, but we do not offer the most popular payment option you love and are looking for.
It isn’t that we never offered the same, but rather we have discontinued it. Would you like to know why we did it? Just continue reading:
We abide by the vision of our venerated Prime Minister Mr Narendra Modi, where he is promoting India to become a less cash economy, and our effort is just a token support to him in his initiative.
Further, there are other reasons as well, but to understand them better we should know these things initially.
Why a customer prefers COD option?
It is a perception that while opting the COD (Cash On Delivery) option, the customer pays only after the order is received, in a way one can say that “the money leaves the wallet only after the order is in hands” but in actual it never happens, as the customer pays to the delivery boy in advance before opening the packet (Or else he won’t let him open it). So, in a way, you are not paying it after, as assumed.
'So what if there are some issues with Cash on Delivery facility, atleast our order reaches to us. With online payments we don't get any guarantee'.
Now you may wonder... What if you pay online and we don't send your order ?
Firstly - That will be counterproductive to our business and goodwill. We grow as a company only if you appreciate what we sell and come back for newer products, isn't?
Secondly - Even with Cash On Delivery, there is no way you can ensure that the specific product you ordered is in the parcel the courier boy is holding. Bad news, if something else comes out. So, it’s entirely trust based.
There were situations of exchanges/ returns
As the awesome courier folks who help in shipping your packages, pay the cash to us which they receive from you only after weeks of recieving it, literally weeks, leaving us in a less ideal situation if any exchange/return issue comes up with the order.
But, with 'Online payment' options we receive the amount in days (Via the payment gateways) and we can process your Refund/Exchange as fast as within 48 hrs, if any such issue comes up.
COD Cancelation (Cash On Delivery - Order Return)
In a case of a return/cancellation of any COD preferred parcels, the courier company delivers the parcel back to us, well the story doesn’t end here as the courier company charges us for both way shipping. So, in a way we incurred a total loss as we never sold the product and paid just for its delivery apart from the men hours consumed in addition to it the wastage of several resources like packaging material and papers used for for billing and labels apart from the other formalities.
So if we provide you COD (as we were earlier doing) it ends up in unnecessary increase in the prices of the products, whose burden is ultimately bore by the customer.
So to make this virtual increase nullify and to transfer the entire benefit to the customer, we preferred to opt out of this easy looking facility and it also goes with our motto "Make Dentistry Affordable".
We hope, that you understand the effects of COD and would also like to contribute towards a less cash economy as endeavoured by our beloved Prime Minister.
But yes it not possible with only us alone, we need your support, we need you to join this initiative, if you agree please share the word with others as well.